Group Operations Console v4 — countries, flags, per-ticket geography

Open tickets

Customer tickets

Revenue-affecting

Stale / silent

Needs Elliot

sign-off label

Unassigned

Closed this week

Brands by entity click cards to multi-select · selection drives every number

Where the work sits · per-ticket country · click to filter

Open workload by person · who needs help

Internal Customer SLA risk Stale

By department = Jira project

By customer JSM reporters

Housekeeping health

Closure rule: customer tickets closed without a final comment are audit gaps — ticket timestamps are the legal evidence trail. The dashboard never closes tickets; it flags them.

0 selected · selection builds an offload list only — assignment & status changes happen in Jira

	Brand	Ticket	Summary	Type	Dept	Revenue	Priority	Status	Assignee	Age	Flags	Ctry